At Medical West, we strive to provide the highest quality of care to each of our patients. Our hospital is accredited by The Joint Commission on Accreditation of Healthcare Organization, an independent, not-for-profit organization, that accredits and certifies more than 18,000 health care organizations and programs in the United States. Accreditation and certification by The Joint Commission is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.
Medical West encourages our patients to be active participants in their health care through the “Speak Up” program developed by The Joint Commission.
S peak up if you have any questions or concerns. It you still don’t understand, ask again.
P ay Attention to the care you get. Always make sure you’re getting the right treatments/medicines by the right health care professionals. Don’t assume anything.
E ducate yourself about your diagnosis, medical tests, and your treatment plan.
A sk a trusted family member or friend to be your advocate if you are unable to ask questions for yourself.
K now what medications you take and why you take them.
U se a health care organization that has undergone rigorous on-site evaluations.
P articipate in all decisions about your treatment. You are the center of your health care team.
If you have any concerns regarding quality of care or safety in our hospital, please contact Hospital Management at 481-7010. If our hospital is unable to resolve your concerns, you may also contact The Joint Commission at 1-800-994-6610 or www.jointcommission.org.